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Welcome to AmberCity.com Polices Page!


We are here to insure your 100% satisfaction:

Your 100% satisfaction is our only concern and we can assure you that we will take care of your email inquiry very quickly and to your complete satisfaction.

Our Customer Care or Sales Departments are open from 8:00AM to 6:00PM Monday through Friday, Central Standard Time and our emails are answered daily, normally within 2 hours of receipt from 8:00AM to 6:00PM CST Monday through Friday.

 

  Extensive Product Selection

Extensive product selection, competitive price, excellent service. AmberCity.com reputation for service and extensive product selection ensures a competitive edge over other medical supply retailers. Our extensive selection includes well-known brands like Medline, Invacare, Pride, Drive, Depend, Prevail, Roho, Freestyle, offers it all--more than 135,000 products in bathroom safety, beds & overbed tables, cushions, diabetes management, fitness and rehab, gloves, health monitoring, incontinence, mattresses & overlays, wheelchairs and scooters, and other specialty products.  

While we work to ensure that product information/image is correct, on occasion manufacturers may alter their ingredient lists and/or appearance of the packaged products. Actual product packaging/image and materials may contain more and/or different information than that shown on our Web site.

If you cannot find product that you are looking for in our store, please contact our Sales Department Team at: (800) 709-8707 or via e-mail sales@AmberCity.com and we'll help find it for you.

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 Methods of Payment

Paying by Credit Card
We accept Visa, MasterCard, Discover, American Express and PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information At this time, we are unable to accept Visa, MasterCard, and Discover credit cards issued at banks outside of the US. For security and fraud protection reasons, we verify all account information when a purchase is made. Foreign banks cannot provide us with this information; therefore we are unable to accept these cards. 

         Sign up for PayPal and start accepting credit card payments instantly.

Paying By Check Or Money Order
AmberCity.com does accept checks and money orders (MO) denominated in U.S. dollars as a payment option. To pay using these methods, you must print and fill out an order form and then mail your check or money order along with your order form -click here- to: 

Sabra Inc. ( AmberCity.com )
Attention: Sales Department
251 Milwaukee Ave., Suite # 111
Buffalo Grove, IL  60089

Paying via these methods does slow down your order somewhat, as we don't order your items until your check or MO is received, and we don't ship the items to you until your funds clear. For most orders in the United States, paying by personal check or MO typically delays your order one to two weeks. Currently we are only able to accept postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Returned checks are subject to a minimum fee of $25.00.  

For more information contact our friendly sales team at: 1-800-709-8707 or via email: sales@AmberCity.com

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 Credit Card Security
At AmberCity.com takes your security seriously and takes reasonable steps to protect your information.

AmberCity.com is secured via E-Commerce by Yahoo! checkout process which uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information, payment information, your credit card number, name, address, email address, or phone number.

Official PayPal Seal HACKER SAFE certified sites prevent over 99.9% of hacker crime.
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 Sales Tax

No Sales Tax on items shipped beyond our traditional delivery area. Our shopping cart should automatically calculate any taxes during the checkout process.

You may fax your Tax Exempt certificate with your order form to: 1-847-777-0565

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 Surveys and Polling

In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. That surveyor collects Non-Personally Identifiable Information for the sole purpose of providing reports to AmberCity.com about our shoppers' interests and opinions.

If you do not wish to participate in a survey, simply decline to participate when asked.

Once you complete an order your email will be added to the list used to notify our subscribers of special offers. We will send promotional weekly/monthly emails letting you know about upcoming sales along with additional discount coupons. You are under no obligation and may unsubscribe at any time.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

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 Shipping & Delivery

We offer FREE GROUND SHIPPING on all orders over $1200. Some items, due to their weight and size will not qualify for free shipping and may require an additional shipping surcharge. We will notify you via e-mail of any additional fees prior to the processing of your order. For your convenience, our ordering system helps you calculate the amount you will pay for the shipping of your orders under $1200 by adding your zip code in your shopping card! 

Items in stock
Most items are in stock and ready for immediate shipment and delivery and usually ships within 3-5 days. 

Items that are out of stock
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment. 

Drop Shipment
Some of your orders may be processed and shipped from the closest to your location in stock warehouse for a fastest delivery and may be delivered in more then one box and on different days.

Since some of the items are shipped directly from the manufacture shipping company will be selected by the manufacturer and may or may not correspond to your shipping company selection. However, the type of the service will be equal. For example, if during the checkout you chose UPS Next Day then we may substitute it with USPS Express mail. If you require special shipping handling please mention it in comments section during the checkout process. 

Shipping to APO/FPO/AAO/AEO & P.O. Boxes
AmberCity.com does not ship orders to P.O. Boxes (including APO/FPO/AAO/AEO) addresses, nor outside of the continental United States. However; we will ship to any destinations if payment type is check, money order or cashiers check, or for international orders - international money order, and only when funds completely clear.

Free Shipping
Free shipping and flat rate shipping do not apply to the following States and Territories: AK, HI, AS, FM, GU, MH, MP, PW, PR and VI. Any additional shipping charges that may apply will be added manually to your order total when processed. Shipping rates are not marked up but may vary if rates increase from carrier.

Merchandise errors must be reported within 5 days of delivery.

USA Overnight Shipping & Handling
Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship in 1-3 days, depending on when your order is received, some will be shipped in 4-9 days. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. All Express Mail, FedEx and UPS orders are waived from signature unless otherwise instructed via comments in your order form, by email or phone. 

Shipping & Handling to Canada
For all Canadian shipments, AmberCity.com will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. AmberCity.com will not be held liable for any customs duties or taxes that arise from your local customs office.

AmberCity.com will also not be held responsible for any additional fee the local carrier in your country may charge. Most items are in stock and ready for immediate shipment and delivery. Some items, however, may require drop shipment. Orders of this nature or special orders will be shipped within 4 - 5 business days. Due to their size or weight, some items may not qualify for free shipping and may require an additional shipping surcharge or additional time for delivery. Customers who purchase these items will be notified via e-mail of any additional fees prior to the processing of their order.

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 Returns & Exchanges

You may return merchandise purchased at AmberCity.com if it meets the guidelines below.

Guidelines
You may return merchandise to a AmberCity.com by mail to our return center. All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below. 

7-Day Return Period
Seven days from the date merchandise was received, refunds are available on the remainder of our products (see exceptions below). 

Exceptions
The following items are not returnable:

  • Any merchandise that may have come into direct contact with the human body or has been worn cannot be returned or exchanged. Items such as, but not limited to, Coagulation Analyzer Kits, incontinence, hand splints, commodes, raised toilet seats, diabetic & ostomy supplies, hospital beds & bed accessories, ultra lightweight wheelchairs, lift chairs, monitoring system equipment, wound care, nutritional products and bath safety products and other medical supplies and products that are for single-use. Any AliMed, Miltex & Inratio products are not returnable, with all warranty served exclusively by manufacturers.

  • Items shipped directly from manufacturer. 

  • Labor and/or installation services Items that are abused 

  • Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below. 

  • Some Equipment items are not routinely normally stocked by us and based on the manufacturer's return policy, may not be returned for credit. 

  • Unfortunately, but currently we do not offer any returns for purchases made from our eBay store.

Restocking Fee
A 25% restocking fee will be charged on all returns or exchanges. A 35% restocking fee will be charged on special order products. Minimal restocking fees are $25 for any order. These fees apply unless the item you received the wrong item. In this case only exchanges will be allowed with the authorization by AmberCity.com. 

Large quantity purchases
We strongly recommend try and feel one item before placing order for large quantity.

If you are not exactly sure what you are buying, and you are planning to place order of the large quantity, please buy one item for your review.

When you see and feel that it is the item that you need, then we will be happy to process your order for the large quantity.

We will not be able to accept any returns or exchanges for large quantity orders unless items sent were defective. 

Shipping cost
For all item(s) or orders that received free shipping; actual shipping cost to your destination will be deducted. AmberCity.com will only pay return shipping costs if returned items shipped due to our error otherwise return shipping costs are the responsibility of the customer. 

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition). 

Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction, will have the value of the promotional item deducted from the refund amount. For all item(s) or orders that received free shipping; actual shipping cost to your destination will be deducted. 

Return Merchandise Authorization
Return Merchandise Authorization (RMA) number must be obtained through email in order to insure accuracy and fast processing for all returns. 

  • To receive your RMA number simply e-mail us returns@AmberCity.com. Please include your order and account number, your name and contact information. 

  • We do accept any returns in our corporate headquarters listed on our site. You will be provided with the return address along with your RMA number. 

  • Item(s) being returned must be returned within 5 days of receiving your Return Authorization Number. 

  • Items sent without an RMA number cannot be credited. 

  • Cancellations: Order cancellations must be sent in written form thru email or fax. If your order was already sent to warehouse for fulfillment you will need to follow steps to request return. If you cancel your order after it has already shipped we consider it a return and the above policies apply.
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 Manufacturer Warranties

Purchase with confidence — because any warranty on a manufacturer's product will apply when purchased through AmberCity.com. Please contact manufacturer directly for any warranty service required.

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